Technical Support Engineer, Tracking & Telematics

We're seeking a Technical Support Engineer - Tracking & Telematics to manage, track, diagnose, and troubleshoot cases in Technical Support. The role involves communicating with customers, performing data analysis, and resolving support issues.

Requirements

• 2-3 years of experience in Customer Support, Technical Support, or Software Development
• Bachelor's Degree in Computer Science/Engineering or equivalent practical experience
• Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0
• Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)
• Familiarity with the software development process and understanding of tools for SAAS-based products
• Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis
• Familiarity with hardware and firmware level troubleshooting
• Excellent written and verbal communication skills

Benefits

• Flexible working hours
• Opportunity to work with a diverse and inclusive team
• Professional development and growth opportunities