LATAM Technical Support Engineer (Buenos Aires)

Pipe17 is a venture funded software startup looking for a Technical Support Engineer to join their team. The ideal candidate will have experience in SaaS troubleshooting, APIs, and integration technologies. They will be responsible for providing technical assistance to customers, creating documentation, and improving the quality and efficiency of solutions delivered to customers.

Requirements

• 2+ years of SaaS troubleshooting experience in a Technical Support capacity as Tier 2 customer support, with one year as a Software Test Engineer
• Understanding of APIs and integration technologies used to create Pipe17 integrations
• Proficient in analyzing log files and standard debugging concepts using tools like Datadog and Postman
• Demonstrated ability to troubleshoot and triage complex, code-related technical issues
• Basic experience in troubleshooting performance & network related issues
• Soft skills to interact with customers over phone, email, Zoom

Benefits

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment
• Unlimited vacation policy