Technical Support Manager (Application Support)
ProsumTempe, Arizona, United States
Posted March 14, 2017
Full Time
About the Company
Prosum offers personalized staffing and recruitment services for the IT industry, focusing on the right cultural fit.
Job Description
We are looking for a Technical Support Manager to provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform. Responsibilities include technical troubleshooting, developing and documenting solutions, and suggesting service and product enhancements.
Requirements
- 2+ years technical support for SaaS-based software
- 3+ years working with one of the following: JavaScript, Python, or Java
- Experience with: troubleshooting through browser tools, Linux text processing tools, writing SQL queries