Tier 1 Application Support

Provide Tier One support for several applications, assess and resolve issues, and document problems and resolutions. Collaborate with users, vendors, and management to ensure smooth operations.

Requirements

• Basic understanding of frequent problems, errors, browser issues, RAM impact etc
• Good technical troubleshooting skills across MAC, PC, Tablets, Mobile Phones and commonly used browsers
• Excellent communication skills – written and oral – Professional business writing