Concierge & Reservations Systems Specialist

As a Concierge and Reservations Systems Specialist, you will act as the team’s primary subject matter expert for Sabre, ensuring technical integrity of every booking while guiding our Concierge team through complex ticketing and reservation workflows.

Requirements

• Minimum 1-2 years of hands-on experience in a Global Distribution System (Sabre highly preferred)
• Demonstrated ability to perform complex pricing and ticket exchanges
• Prior experience in a “Help Desk” capacity within a travel agency or airline environment is strongly preferred
• Ability to work remotely
• Must have experience with email services and proficiency using customer service tools (experience with Zendesk and/or Salesforce is a plus)
• Flexibility to work weekends and shifts that reflect Pacific Standard Time (PST)

Benefits

• PTO
• Accrued sick time
• Bereavement pay
• Holiday pay
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k
• Dependent care FSA
• Health FSA