Director, Customer Technical Insights
AFB InternationalMissouri, United States
Posted November 19, 2025
Full Time
About the Company
For over 35 years, AFB International has been providing pet food solutions that enrich the lives of pets and their people. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients to make pet foods, treats and supplements taste better, ensuring pets receive the vital nutrients they need. Headquartered in St. Charles, Missouri, USA, AFB has offices and production facilities around the globe, including the United States, Argentina, Brazil, Mexico, the Netherlands, China, and Australia. Our scientific approach and advanced technology help our customers maximize performance in an increasingly competitive marketplace. We deliver superior products and services that contribute to the health and wellness of companion animals worldwide. AFB is a wholly owned subsidiary of Ensign-Bickford Industries, Inc. (www.e-bind.com), a privately-held, family-owned, professionally managed technical business that traces its roots back more than 175 years.
Job Description
We make pet food taste great! For over 30 years, AFB International has been providing pet food solutions that enrich the lives of pets and their people. Join AFB and you'll be a part of a team of highly skilled professionals that provide the greatest contribution to our success as an organization.
Requirements
- Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals.
- Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points.
- Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success.
- Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support.
- Create and implement a talent development program to attract, develop, and retain top talent within the team.
- Represent the company with executive presence and credibility in customer and industry forums.
- Collaborate with global teams to customize strategies based on regional needs and differences.
- Directly supervise up to 4 employees on the Customer Technical Insights team.
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
