Sr. Customer Service Rep (Program Specialist)
Affinity Development GroupReno, Nevada, United States
Posted March 25, 2025
Full Time
About the Company
Affinity Development Group specializes in providing warehouse marketing support and member advocacy services for Costco's Auto Program, helping to increase member awareness and streamline program operations across Costco warehouses.
Job Description
The Program Specialist acts as a liaison between members and dealers for the Auto buying program. They will gather information, research, communicate program guidelines, ensure accurate and timely processing of calls, and offer advice to members and dealers. This role requires strong communication, interpersonal, and analytical skills to resolve issues effectively.
Requirements
- Program Specialists will interact with Members, Dealers, Sales team, and internal departments via phone and email.
- Responding to member calls within 24 hours.
- Counseling dealers on process and price.
- Review member’s purchase with a high attention to detail.
