Card Services Specialist

The Card Services Specialist is responsible for performing daily functions necessary to promote strong, exceptional member service levels regarding all ATM, debit and credit card matters.

Requirements

• Handles credit and debit card dispute claims from members and takes appropriate action to resolve appropriately while following Visa and regulatory guidelines.
• Works with member and vendor or other individuals where applicable to resolve claims and avoid chargeback.
• Works with member to obtain all necessary claim information and submits for chargeback to Visa.
• Acts as an advocate for members to ensure positive resolutions
• Manages reconcilement of chargeback process on DNA/CCM Core System: chargeback, representment, pre-arbitration through to closure.
• Assists Branch and Hub personnel relative to Plastic Card account inquires.
• Provide general account information assistance
• Researches and responds appropriately to inquiries
• Assists with Rewards program inquiries and maintenance
• Performs Plastic Card account maintenance:
• Orders new plastics
• Expedited card requests via instant issue or central issue pull request
• Closes accounts at member request
• Blocks and reorders all plastic cards, as needed
• Manages the cards reported lost/stolen process thru Visa VRU
• Blocks all cards returned to processor for invalid mailing address
• Reviews and corrects daily AP Reject Report
• Processes cycle and limit change requests
• Handles In-House Card Embossing production
• Performs card production in accordance with security standards
• Participates in monthly balance audits
• Processes member travel notifications

Benefits

• Competitive pay
• Target incentive
• Full medical /dental/prescription coverage
• 401(k) plan
• Profit sharing
• Generous paid time off
• Extensive educational and developmental opportunities
• Tuition Assistance Program