Customer Operations Associate I

Affirm is seeking a Customer Operations Associate I to join its team, responsible for resolving escalated customer inquiries, maintaining professionalism, and communicating product and financial knowledge to customers. The ideal candidate will have 1-3 years of experience in omnichannel environments, excellent communication skills, and a proactive problem-solving approach.

Requirements

• Resolve escalated customer inquiries via email and phone
• Maintain high Quality Assurance scores
• Utilize in-depth product and financial knowledge to communicate and resolve customer issues
• Participate in ongoing training and identify trends for improvement
• Manage schedules and emails channels to drive productivity and quality scores
• Collaborate cross-functionally with other Affirm teams to analyze and resolve complex customer issues
• Initiate document creation and participate in specialized processes

Benefits

• Health care coverage
• Flexible Spending Wallets
• Time off
• ESPP