Senior Director, Operations

Affirm is seeking a Senior Director of Operations to lead the global Operations team and develop and execute the company's global operations strategy. The role requires a highly motivated, results-oriented, and deeply experienced leader with a keen eye for maximizing growth opportunities and managing operational costs.

Requirements

• Define strategic roadmap, set expectations for the servicing of our products, and incorporate into business strategy and organization wide Objectives and Key Results.
• Enable accurate performance monitoring of Affirm's operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
• Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
• Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
• Develop a high-performing team by defining talent needs, building a diverse team and retaining top talent by creating an environment where the team is empowered and trusted to make decisions, encouraged to try new things and supported in working together to solve problems

Benefits

• Health care coverage
• Flexible Spending Wallets
• Time off
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount