Staff Salesforce Architect (Agent and Channel Experience) to lead high-impact projects and shape technical strategy for platform improvements and project execution. Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success.
Requirements
- 7+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment.
- Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect).
- Experience working with cross-functional teams including Product, Design, Analytics, and Business teams.
- Proven ability to implement and improve Salesforce platform observability and availability best practices.
- Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations.
- Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service.
- Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce.
- Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence.
- Experience working in Scrum or other Agile methodologies.
- Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development.
- Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects.
- Ability to thrive in a fast-paced, high-performance culture, balancing multiple priorities with strong execution.
- Excellent problem-solving and communication skills, with the ability to bridge technical and business needs.
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
