The Director, Customer & Consumer Insights is responsible for leading and advancing the consumer insights function of AG1, ensuring that data-driven understanding of customers & consumers informs brand, growth, and product experiences across the organization.
Requirements
- 10+ years of experience in consumer insights, customer insights, UX research, market research, or related strategy-focused disciplines
- Proven experience building and evolving insights functions, frameworks, or capabilities that influence strategic business decisions across marketing, growth, product, brand, and customer experience
- Deep expertise across qualitative and quantitative research methodologies, with the ability to translate complex consumer data into actionable business recommendations
- Strong business acumen and strategic thinking skills, with demonstrated ability to connect consumer understanding to organizational priorities, growth opportunities, and customer outcomes
- Experience influencing senior leaders and cross-functional stakeholders through compelling storytelling, executive communication, and evidence-based recommendations
- Demonstrated ability to operate effectively in fast-paced, evolving environments with high levels of ambiguity and organizational complexity
- Experience leading large-scale or multi-stakeholder research initiatives spanning brand, product, customer experience, and innovation efforts
- Strong organizational leadership and operational excellence capabilities, including experience scaling processes, improving ways of working, and elevating research rigor and effectiveness
Benefits
- Competitive compensation and performance-based incentive plans
- A 100% remote working environment
- A strong company culture
- A mission-driven approach to everything that we do
- Paid holidays, company-wide reset and reflect days, and unlimited PTO
- In-person team meetups for optimal collaboration, team building and accelerating productivity
- A work environment and culture that is based on high performance, productivity and continuous improvement
- The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day
- Access to AG1 products and branded swag
- Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members
- All other benefits and insurances as required by law
