Member Experience Associate (Bilingual; Spanish) (Remote)

Bold is looking for a motivated Bilingual (Spanish/English) Member Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates.

Requirements

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: Empathetic and active listener for our future and existing members
• Customer Service Tools: Experience working in CRMs and Customer Services tools
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information

Benefits

• Annual bonus