AI Chatbot Engineer Intern

This part-time summer internship offers undergraduate and graduate students the opportunity to work on meaningful, real-world projects while building practical experience in their field of study. You'll review chatbot conversations, run reports, and collaborate with the Support Operations team to improve the chatbot's performance. You'll gain exposure to structured and generative AI approaches, building a practical understanding of modern conversational AI.

Requirements

• Review chatbot conversation logs to identify errors, misrouted topics, and areas where the customer experience breaks down
• Run reports and perform analysis using built-in reporting tools and Excel to track chatbot performance and surface trends
• Collaborate with the Support Operations team to recommend improvements to chatbot responses, workflows, and conversation design
• Evaluate conversations for accuracy, tone, and resolution quality
• Learn how the chatbot platform is structured, including the difference between process-based flows and generative AI playbooks
• Assist with basic data queries (SQL with guidance) to support deeper analysis when needed
• Document findings and present clear, data-backed recommendations to the team

Benefits

• Team bonding events and a highly collaborative environment
• Commitment to Equal Opportunity Employment in addition to an inclusive and supportive company culture
• Access to our internal DEI Task Force that focuses on ensuring our products represent all children on a global scale