Senior IT Support Specialist – Network Operations
AgentMexico
Posted April 15, 2026
18000 - 24000 USD
Full Time
About the Company
Agent specializes in helping scaling businesses hire top talent worldwide on a risk-free basis. With services including recruitment, outsourcing, remote staffing, and virtual teams, Agent ensures quick placements (typically within 4 weeks) with a 6-month rematch guarantee if needed.
Job Description
We are looking for a Senior IT Support Specialist – Network Operations with strong networking skills to join our IT support team. The role involves advanced technical support responsibilities, complex troubleshooting, and hands-on experience with network-related tasks.
Requirements
- 5-8 years of experience in a service desk or technical support role
- Solid understanding of network systems and experience troubleshooting complex technical issues
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk
- Deep knowledge of TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls
- Experience with monitoring tools like Wireshark, SolarWinds, or PRTG
- Hands-on with network hardware (e.g., Cisco, Juniper)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
