Customer Service Team Lead
AggrekoSingapore, Singapore
Posted March 25, 2026
Full Time
About the Company
We provide energy solutions so our customers have power, heating, and air conditioning when, where and for however long they need it.
Job Description
The Customer Service Team Lead will oversee the daily operations of the customer service department in Singapore, ensuring high levels of customer satisfaction. The role involves leading a team, training, coaching, and mentoring customer service team members, and making quick decisions to provide excellent customer experience.
Requirements
- A degree with a minimum of five years of relevant team leadership experience
- Proven ability to lead and manage cross-country customer service teams with a hands-on approach to daily operations
- Familiarity with ERP or CRM systems like M3 Cloudsuite or SalesForce.com is a plus
- Strong proficiency in Microsoft Office applications
- Experience in the energy rental industry is beneficial
- Excellent internal and external customer service and communication skills
- Ability to maintain accurate and detailed reports
- Excellent time management and organizational skills, with the ability to prioritize tasks and adapt to changing demands
- Highly motivated, committed, and responsible, with the ability to work independently and flexibly
Benefits
- Competitive compensation package
- Annual bonus program
- Industry-leading benefit plans
- Continuous training and development with career growth opportunities
- Safety-focused culture
