Customer Service Team Leader

We are looking for a dynamic and motivated Customer Team Leader to lead a team of customer service associates in delivering exceptional service and operational excellence.

Requirements

• Minimum 5 years of relevant experience in Customer Service Lead experience
• Strong People Management skills
• Excellent knowledge of the Order to Cash processes
• High level SAP skills and experience working with SAP systems in a Customer Services environment
• Understanding of EDI (Esker Is a nice to have)
• Strong Excel analysis and reporting skills
• Experience of dealing with a 3PL and Supply chain efficiencies
• High level of Customer Focus and excellent Customer Service skills
• UK right to work

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan