Senior Helpdesk Technician, IT
Agility RoboticsSalem, Oregon, United States
Posted April 9, 2026
63000 - 81000 USD
Full Time
About the Company
Agility Robotics is a technology company that operates in warehouses, manufacturing facilities, and distribution centers, with a focus on automation and risk reduction.
Job Description
Agility Robotics is seeking a Senior Helpdesk Technician to join their IT team. The successful candidate will be responsible for managing inbound support requests, providing customer support, and setting up and maintaining in-office LAN, WiFi, and computing systems. The role is located in Salem, OR and requires experience with IT tools and platforms, as well as a passion for problem-solving and risk reduction.
Requirements
- Experience with IT tools and platforms of choice
- Operating systems including macOS, Ubuntu, and Windows 11
- SaaS platforms including Okta, GitHub, Slack, Google Workspace, Jamf, Zoom, and Jira/Jira Service Management
- Experience in a multi-input, fast-paced IT support organization that prioritizes customer service, security, and innovation
Benefits
- 401(k) Plan: Includes a 6% company match
- Equity: Company stock options
- Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees
- Well-Being Support: Employee Assistance Program (EAP)
- Time Off: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown
- On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments
- Parental Leave: Generous paid parental leave programs
- Work Environment: A culture that supports flexible work arrangements
- Growth Opportunities: Professional development and tuition reimbursement programs
- Relocation Assistance: Provided for eligible roles
- Annual Discretionary Bonus: Provided for eligible roles
