Technical Support Specialist

Agility Robotics is seeking a Technical Support Specialist to join their team in Pittsburgh. The ideal candidate will have strong customer interaction skills, excellent problem-solving abilities, and a commitment to ensuring customer satisfaction. The role involves responding to and resolving customer technical issues, providing support via phone and email, and collaborating with cross-functional teams to identify and implement long-term solutions.

Requirements

• Bachelor's degree or equivalent experience
• Strong interpersonal and communication skills
• Excellent problem-solving abilities
• Attention to detail and organizational skills
• Ability to work independently and prioritize tasks
• Previous experience in customer support or a related field (plus, but not required)
• Passion for robotics and technology (highly desirable)

Benefits

• 401(k) Plan with 6% company match
• Equity in the form of company stock options
• 100% company-paid medical, dental, vision, and short/long-term disability insurance
• Employee Assistance Program (EAP)
• Flexible PTO and 10 company holidays (for exempt employees)
• 10 vacation days, paid sick leave, and 10 company holidays (for non-exempt employees)
• Catered lunches four times a week and healthy snacks and refreshments
• Generous paid parental leave programs
• Professional development and tuition reimbursement programs
• Relocation Assistance
• Annual Discretionary Bonus