Technical Support Specialist

As a Technical Support Specialist, you'll provide expert-level support for advanced laboratory automation and robotic platforms, troubleshooting complex systems and collaborating with global teams. The role requires a high degree of independent work and self-direction, with frequent travel to customer sites nationwide.

Requirements

• Bachelor’s Degree with 7–10+ years of experience supporting laboratory automation, robotics, or complex electromechanical platforms
• Proven ability to operate autonomously as a technical authority while collaborating effectively with globally distributed engineering and support teams
• Deep expertise in robotic systems, motion control, sensors, and system integration
• Strong experience troubleshooting software-controlled automation systems, including logs, diagnostics, and system performance analysis
• Proven ability to lead technical escalations and operate independently in customer environments
• Demonstrated experience authoring high-quality technical documentation and delivering formal technical training
• Experience supporting partner service organizations or global service models

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount