Help Desk Analyst
Agnico EagleTimmins, Ontario, Canada
Posted May 20, 2026
Full Time
About the Company
Agnico Eagle Mining is committed to providing accommodation for people with disabilities and values its employees, promoting a safe and respectful work environment.
Job Description
As a Help Desk Analyst at Agnico Eagle, you will provide Level 1 & 2 desktop support to a geographically wider end-user environment, working closely with IT support teams and third-party vendors. Your role will involve resolving escalated end-user help requests, maintaining security of IT systems, and promoting Agnico Eagle's values and Health & Safety Code of Conduct.
Requirements
- College Diploma or Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field
- ServiceNow Platform Knowledge or other ITSM tool
- Experience in the mining industry
- Beginner to Intermediate knowledge in MS Windows 10/11, MS Windows Server, MS O365, MS SCCM, and laptop/desktop hardware
Benefits
- Comprehensive health and dental plan
- Retirement savings plan
- Employer-matched contributions
- Holiday pay
- Life insurance
- Disability insurance
- Flexible spending account
- Employee assistance program
