Desktop Support Engineer
AHEADBengaluru, Karnataka, India
Posted February 18, 2026
Full Time
About the Company
AHEAD is a technology-driven company focused on empowering consumers through innovative solutions in analytics and fintech. By leveraging disruptive capabilities, AHEAD aims to enhance daily life and optimize time management. The company distinguishes itself by offering cutting-edge technologies that address complex challenges, making it a standout player in the industry.
Job Description
AHEAD builds platforms for digital business. We prioritize creating a culture of belonging and are an equal opportunity employer.
Requirements
- 7+ years in a desktop support role
- Proficient technical support skills with Microsoft 365, laptop hardware (Windows 10, macOS), iOS and Android devices
- Prior exposure to remote support tools such as Bomgar
- Experience with Mobile Device Management tools, such as Intune, and endpoint security tools, such as Carbon Black
- Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.)
Benefits
- Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
- Paid time off and company holidays, along with additional leave benefits as per policy
- Flexible work arrangements, supporting work-life balance
- Learning and development opportunities to support continuous growth and upskilling
- Employee wellness initiatives and programs focused on physical and mental well-being
- Retirement and statutory benefits in line with India regulations
