Desktop Support Engineer

The Desktop Support Engineer is responsible for providing advanced remote technical support for end users, focusing on Virtual Desktop Infrastructure (VDI), O365/Exchange, identity and access management, printers, mobility devices, Intune support, and both standard and non-standard application installations.

Requirements

• 8+ years of experience in desktop or end-user support
• Strong knowledge of AD Server, VDI, O365, Exchange, Networking, firewalls, Intune, and identity/access management
• Experience with device management tools and application deployment
• Familiarity with printer and mobility device support
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate)
• Ability to perform remote troubleshooting and provide clear instructions
• Ready work in shift rotation 24X7
• Excellent communication and customer service skills