NOC Analyst
AHEADGurgaon, Haryana, India
Posted February 19, 2026
Full Time
About the Company
AHEAD builds platforms for digital business and prioritizes creating a culture of belonging.
Job Description
AHEAD builds platforms for digital business and prioritizes creating a culture of belonging. We are an equal opportunity employer and do not discriminate based on various characteristics.
Requirements
- Monitor customer network and IT infrastructure
- Incident management via ITIL based ITSM (ServiceNow)
- Troubleshoot network related alerts/incidents and escalate to appropriate teams as needed
- Perform troubleshooting of infrastructure platform issues
- Utilize system and event management tools and procedures to respond and resolve customer issues
- Follow specific Standard Operating Procedures (SOP), Work Instructions, and operations Run Books to perform network tasks
- Ensure that all Service Now incident tickets, change records and service requests are fully documented and resolved
- Communicate with Client team(s), engineers/architects, Team Leads, and hardware/software vendors during incident resolution
- Create and maintain system and process documentation in appropriate knowledgebase
- Assist with cross training of other NOC team members as needed
Benefits
- Comprehensive health insurance coverage for employees
- Paid time off and company holidays
- Flexible work arrangements
- Learning and development opportunities
- Employee wellness initiatives and programs
- Retirement and statutory benefits
