Director of Customer Success Operations

AI Acquisition is hiring a Director of Customer Success Operations to run a remote-first Customer Success department with high accountability. The role involves managing day-to-day execution, building and enforcing clear operating rhythms, and ensuring tasks move forward.

Requirements

• 5+ years of experience in Customer Success, Onboarding, Implementation, or Operations leadership
• Ability to manage remote teams without losing control
• Strong at enforcing process, not just designing it
• Experience managing remote teams directly
• Experience with CRM, automation, and workflow-heavy teams

Benefits

• Direct mentorship and exposure to founders
• Remote flexibility
• Relocation to Dubai will be supported for proven high performers once operational impact is demonstrated