Director of Customer Success Operations

AI Acquisition is hiring a Director of Customer Success Operations to run a remote-first Customer Success department. The role requires someone who can take ownership of execution, manage a team, and enforce clear operating rhythms.

Requirements

• 5+ years in Customer Success, Onboarding, Implementation, or Operations leadership
• Naturally high-accountability
• Comfortable being direct with people
• Able to manage remote teams without losing control
• Strong at enforcing process, not just designing it
• Fast-moving, organized, and hard to bullshit
• Comfortable inspecting details without getting lost in them
• Strong judgment around people, priorities, and execution quality

Benefits

• Strong result-based incentives
• Direct mentorship and exposure to founders
• Remote flexibility
• Relocation to Dubai for proven high performers