Customer Experience Representative - Contact Centre
AinsworthSurrey, British Columbia, Canada
Posted August 30, 2024
Full Time
About the Company
Ainsworth Inc is a partner for installing, maintaining, and optimizing industrial assets, buildings, processes, and energy management across Canada and the US.
Job Description
Ainsworth is seeking a Customer Experience Representative (CER) to serve as a frontline contact with clients, primarily through phone and email. The role involves providing excellent customer service, troubleshooting service requests, and maintaining accurate records. Responsibilities include managing work orders, responding to inquiries, and ensuring client satisfaction. Ainsworth values diversity and offers competitive pay, employee programs, and a growing company.
Requirements
- 1-3 years of customer service/support experience
- College/university graduate or equivalent work experience
- Proficiency with computers and CRM software
- Strong communication and problem-solving skills
- Understanding of company products and policies
Benefits
- Comprehensive health, dental and medical benefits
- Wellness supports
- RSP matching
- Generous vacation
- Service milestones and peer recognition
- Employee Discounts
- Incentives
- Hybrid working models
- Inclusive work environment
