Team Leader, Contact Centre services
AinsworthSurrey, British Columbia, Canada
Posted October 11, 2024
Full Time
About the Company
Ainsworth Inc is a partner for installing, maintaining, and optimizing industrial assets, buildings, processes, and energy management across Canada and the US.
Job Description
Ainsworth is seeking a Team Leader for their Contact Centre team to manage and motivate a team of Customer Service Representatives (CER's). The role involves daily management, employee development, problem solving, and ensuring compliance with company policies. This is a hands-on leadership position within a fast-paced environment.
Requirements
- Minimum of 2+ years’ experience within a contact centre environment as a Team Leader
- Experience managing a stressful and fast paced environment
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening and quality feedback
- Ability to deal with demanding customers and escalations
- Clear assignment of responsibility/accountability
- Availability for 24/7 operation including day/afternoon and weekends.
Benefits
- Comprehensive health, dental and medical benefits
- RSP matching
- Generous vacation
- Service milestones and peer recognition
- Employee Discounts
- Incentives
- Hybrid working models
