Customer Support Specialist
Air AppsMadrid, Community of Madrid, Spain
Posted April 27, 2026
Full Time
About the Company
Air Apps is a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP).
Job Description
Air Apps is looking for a Customer Support Specialist to act as the voice of the company for its global customer base, ensuring a high-quality and consistent user experience across its iOS applications. The role involves supporting customers across multiple channels, investigating and troubleshooting technical issues, and contributing to continuous product improvement.
Requirements
- Approximately 3+ years of experience in customer support or a similar role
- Proficiency in English; additional languages are a plus
- Strong experience with Zendesk, social media platforms, and other customer communication tools
- Solid understanding of iOS applications and mobile ecosystems
Benefits
- Annual Bonus
- Top-tier Health and Life Insurance for peace of mind
- Transportation Budget to support your commute needs
- Coverflex benefits package for meal allowances, well-being, and more
- Air Conference - an opportunity to meet the team, collaborate, and grow together
- Pension Fund to support your long-term financial planning
- Urban Sports Club membership to keep you active
- Meals 100% free at the hub