Customer Support Specialist

Air Apps is seeking a Customer Support Specialist to join their team in Lisbon. The role involves supporting global customers across multiple channels, investigating and troubleshooting technical issues, and contributing to customer experience strategies and initiatives.

Requirements

• Approximately 3+ years of experience in customer support or a similar role
• Proficiency in English; additional languages are a plus
• Strong experience with Zendesk, social media platforms, and other customer communication tools
• Solid understanding of iOS applications and mobile ecosystems
• Ability to troubleshoot technical issues and identify root causes methodically
• Strong written communication skills with attention to detail
• Comfortable working with data, reporting, and customer experience metrics
• Self-motivated and able to manage time and priorities independently
• Ability to handle multiple projects simultaneously in a fast-paced environment
• Interest in customer experience trends and continuous improvement practices
• Experience with documentation and cross-team coordination is a plus

Benefits

• Annual Bonus
• Top-tier Health and Life Insurance for peace of mind
• Transportation Budget to support your commute needs
• Coverflex benefits package for meal allowances, well-being, and more
• Air Conference - an opportunity to meet the team, collaborate, and grow together
• Pension Fund to support your long-term financial planning
• Urban Sports Club membership to keep you active
• Meals 100% free at the hub