Resident Relations Specialist

AIR Communities is seeking a Resident Relations Specialist to provide exceptional customer service and problem-solving skills to enhance the resident experience. The successful candidate will be responsible for resident retention and experience, managing the resident renewal process, and providing a great experience to consistently exceed goals.

Requirements

• Strong customer service background
• 2 years customer service experience in a fast-paced service environment
• Ability to provide exceptional customer service to address the needs of current and future residents

Benefits

• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options
• HSA/FSA plans
• Short and long-term disability paid by the company
• 401(k) plan with employer contribution up to 6%
• Paid parental leave of up to 16 weeks
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
• 15 hours of paid time annually for community service
• Commuter benefits and pet insurance
• Consumer discounts on various products and services
• Opportunities for ongoing professional development, leadership training, and career growth