Customer Service Advisor

Delivering Gas Solutions To The British Industry. Energas is a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support.

Requirements

• Confident and clear communication skills across all contact channels
• Capable of prioritising workload and solving problems
• Able to remain focused in a busy telephone environment
• Willingness to learn about industry, products, customer and agent requirements
• Process cash and card payments over the counter securely and responsibly
• Listen to and resolve customers' complaints regarding products or services
• Answer customers' questions about merchandise and advise customers on merchandise selection
• Be instrumental in accurate and timely stock counts