Application Support Analyst
Air-tekToronto, Ontario, Canada
Posted October 17, 2024
60000 - 90000 USD
Full Time
About the Company
Air-tek, established in 1987, specializes in building automation control systems with over three decades of experience. The company focuses on product development, technical research, and system service, offering open-source solutions that comply with international BACnet standards for compatibility and interchangeability. With a global presence in Asia, the U.S., and Europe, Air-tek aims to become the premier choice for modern building automation through its robust marketing network and exceptional customer service.
Job Description
Air-tek is a Canadian-based software company seeking an experienced Senior Application Support Analyst to join their team and support their airline SaaS solution. The role involves managing high-impact customer inquiries, ensuring swift responses, and delivering exceptional service to leading airline clients.
Requirements
- 3+ years of experience in technical support within an enterprise environment, working directly with customers.
- Excellent troubleshooting ability, including when facing new and unfamiliar problems.
- Experience working with databases and/or message queueing or event streaming systems.
- Experience with cloud platforms like AWS is highly desirable.
- Exceptional written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Benefits
- Paid salary range $60,000 to $90,000 annually
- Stock options for new hires
