Account Manager - Mexico City

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide. We're redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. As an Account Manager at Aircall, you'll drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships.

Requirements

• Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
• Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
• Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.
• Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
• Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
• Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
• Resilient, driven, and passionate about helping customers realize long-term value through partnership.

Benefits

• Competitive salary package & benefits
• Work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• Opportunity to join a fast-moving, customer-obsessed team that thrives at the intersection of success and growth