Account Manager - New York

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. As an Account Manager, you will own customer success and revenue growth across your portfolio, driving Net Revenue Retention (NRR) and identifying growth potential and helping improve the customer experience.

Requirements

• Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
• Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
• Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.
• Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
• Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
• Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
• Resilient, driven, and passionate about helping customers realize long-term value through partnership.
• Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.

Benefits

• Medical, dental, and vision insurance is 100% covered
• 401k plan with company matching!
• Unlimited PTO — take the time you need to come to work feeling great!
• Wellness, commuter, and childcare reimbursements
• Generous parental leave policy