Junior Operations Specialist in Legal Support (back-office)

Join AirHelp, a platform for air passenger rights, as a Junior Operations Specialist in Legal Support. Collaborate with internal stakeholders and external partners to resolve customer claims and improve workflows. No legal degree required, ownership mindset, curiosity, and results-driven approach a must.

Requirements

• Engage with airlines and partners to progress cases toward compensation outcomes.
• Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
• Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
• Prepare cases for handover to external partners when formal proceedings become necessary.
• Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
• Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.

Benefits

• Private life and health Insurance
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance
• Work from anywhere for up to 2 weeks/year
• Language classes
• Personalized progression plan
• Internal training programs and knowledge-sharing events
• Unlimited, free use of AirHelp’s services
• Pre-paid virtual card
• Office commute subsidy
• Access to mindfulness and well-being platform (Mindgram)
• Team days and Parties