Driver Operations Coordinator

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. As a Driver Operations Coordinator, you will support the day-to-day execution of Airspace’s Driver Operations function, focusing on administrative workflows, driver support, onboarding coordination, performance case management, and payment issue resolution.

Requirements

• 1–2+ years of experience in operations, customer support, logistics, or administrative roles
• Strong organizational skills and attention to detail
• Comfortable managing multiple tasks and follow-ups simultaneously
• Clear written and verbal communication skills
• Ability to follow defined processes while operating in a fast-paced environment
• Comfortable working in internal systems to formally log and capture activities and comfortable working with basic data tracking tools
• Confident and comfortable communicating with individuals from diverse backgrounds, particularly over the phone
• Demonstrates professionalism and empathy in all interactions
• Maintains composure and sound judgment in high-pressure or challenging situations
• Customer-service oriented mindset with a proactive, solutions-focused approach
• Ability to de-escalate tense conversations while preserving relationships and brand integrity

Benefits

• Competitive hourly wage: $20-$25/hr
• Opportunity to work with a rapidly growing company in the logistics industry
• Diverse and inclusive work environment
• Professional development opportunities