Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before.
Requirements
- Set up new orders by adhering to both standard work practices and client-specific SOP instructions
- Accurately confirm job milestones are completed correctly and on time
- Ability to navigate and interpret Airline booking and tracking websites
- Ability to stay independently informed by reviewing all communications provided throughout the company platforms
- Proactive Customer Updates: Ability to professionally relay delays, issues, and updates with customers through verbal and written communication.
- Intuitive Problem Solving: Ability to update, manage, and/or change airway bills using initial or tenured training.
- Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.
- Cross sector phone call resolution
- Maintaining Balanced Level of Performance: As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position.
Benefits
- Hourly Range: $20-$24/hr
- High-quality health, vision, and dental care plan options
- 401K company contribution program
- Professional learning and training reimbursements
