Workflow Solutions Specialist

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. As a Workflow Solutions Specialist, you will serve as the bridge between business vision and technical reality, building technical solutions to make stakeholder ideas a reality.

Requirements

• 5+ years of experience administering Zendesk, including advanced configuration (automations, triggers, apps, extensions, and custom integrations)
• 2+ years of experience being responsible for a Salesforce instance
• 7+ years of total experience in business systems administration
• Strong hands-on experience with APIs and integrations
• Proven ability to architect workflow solutions that span multiple platforms and tools
• Creative problem-solving mindset
• Expert level of report building (Salesforce, Looker, etc.)
• Demonstrated ability to balance high-priority strategic initiatives and operational execution / excellence
• Strong communication skills to translate technical concepts for non-technical stakeholders
• Experience with integration/automation platforms (Make, Zapier, Workato, or similar) strongly preferred

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance