OMNI - Channel Customer Experience Specialist
AIS - Advanced Info Services Plc.Bangkok, Thailand
Posted November 1, 2024
Full Time
About the Company
Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology which currently covers 77 provinces through 3 core businesses: mobile phones, high-speed home broadband through AIS Fibre, and Digital Services in 5 aspects of video, the Cloud, digital payments, the Internet of Things (IoT) and services provided jointly with partners. The company is also expanding into AIS eSports and AIS Insurance Service. All of this is to proceed with the vision of becoming a Cognitive Tech-Co, to support a robust digital infrastructure for the country, boost the industrial sector’s competitive potential and upgrade quality of life for all Thais.
Job Description
Become a part of Thailand’s no.1 Digital Service Provider and design seamless customer experiences cross AIS strategic touchpoints.
Requirements
- Align the omni-channel strategy, vision, and objectives with the business's strategic priorities
- Find opportunities & problems to initiatives key strategic omni channel experiences
- Make the process/ system development and operations of all initiatives sustainable
- Manage and ensure the program has the resources and support it needs to succeed
- Collaborate and ensure a smooth flow of communication from the top-down to working team
- Monitor and Tracking Performance and Improvement
Benefits
- Flexible working hours
- Opportunities for growth and development
- Collaborative and dynamic work environment