UAE National - Service Advisor | Al-Futtaim Automotive | Global Aftersales | Body Shop

The Service Advisor plays a crucial role in ensuring a professional customer journey, driving customer retention, and contributing to the company's profitability. Through effective implementation of customer service standards, adherence to quality measures, and proactive sales strategies, the advisor supports both customer satisfaction and business growth.

Requirements

• Ensure customer retention by implementing AF Standard and principle process, aiming for a Net Promoter Score greater than 70.
• Maintain quality at all times, targeting a First Response Fix Time of greater than 90%.
• Increase profitability through sales and upselling incremental packages, including products and services offered by the company.

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development