UAE National Service Advisor | Al-Futtaim Automotive | Honda & Trading Enterprises

We are looking for a customer-focused Service Advisor to join our Service/Bodyshop operations across the UAE. In this front-line role, you will welcome customers, accurately capture job requirements, provide clear estimates and timelines, coordinate with the workshop, and ensure a smooth vehicle handover with transparent invoicing—while consistently delivering high customer satisfaction and supporting service revenue targets.

Requirements

• Receive customers promptly, ask the right questions, and record concerns/requests clearly and completely.
• Prepare repair orders/job cards with accurate symptom descriptions to enable quick diagnosis and right-first-time fixes.
• Provide cost estimates and explain recommended work in a clear, customer-friendly way.
• Agree realistic delivery timelines by coordinating with the workshop and monitoring work progress.
• Seek approvals for additional repairs, proactively communicate delays/updates, and manage expectations.
• Deliver vehicles in person, explain the invoice and work completed, and guide customers through payment/next steps.