Service Advisor | Al-Futtaim Automotive - BYD | KSA

The Service Advisor is the primary customer touchpoint within the aftersales journey, owning the end-to-end service experience from vehicle reception to final delivery. The role is accountable for accurate diagnosis intake, transparent estimates, timely communication, and the achievement of service revenue, value-added sales, and customer satisfaction targets.

Requirements

• Greet customers professionally, understand vehicle concerns accurately, and conduct a complete vehicle walk-around inspection during reception
• Prepare detailed Repair Orders (ROs) with clear job descriptions, transparent estimates, expected completion timelines, and customer approvals
• Identify additional repair requirements proactively and recommend value-added services aligned with OEM service intervals and vehicle condition
• Coordinate closely with Workshop Supervisors and Technicians to monitor repair progress against promised delivery timelines
• Achieve monthly targets for labour sales, parts revenue, and value-added products such as tyres, batteries, accessories, and service contracts
• Personally hand over completed vehicles to customers, explaining the work completed, invoice details, and future service recommendations
• Maintain accurate customer records, service history, Repair Orders, and warranty claims within the Dealer Management System (DMS)
• Follow up on credit customer payments and ensure receivables are collected within agreed commercial terms

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment