Support Operations Associate I

Alarm.com is seeking a Support Operations Associate I to provide phone-based technical support for dealers, troubleshoot complex problems, and share knowledge with the team. Prior technical knowledge is not required, and candidates with retail, food service, or hospitality experience are encouraged to apply.

Requirements

• Provide exceptional phone-based customer support
• Be inquisitive, logical, and persistent in developing troubleshooting steps
• Share knowledge within the team
• Collaborate with other team members
• Participate in extensive in-house training sessions

Benefits

• Annual discretionary bonus
• Benefits inclusive of subsidized medical plan options
• 401(k) with employer match
• Paid holidays, wellness time, and vacation
• Paid maternity and bonding leave
• Company-paid disability and life insurance
• FSAs
• Well-being resources and activities
• Casual dress work environment