AI Workflow Transformation Lead

We are seeking a AI Workflow Transformation Lead to join our team. The AI Workflow Transformation Lead partners directly with the CEO and executive team to map critical workflows end-to-end and reimagine them for the AI era. This role owns a portfolio of high-impact transformation initiatives, leveraging tools like Claude, Glean, and internal AI capabilities to redesign how work gets done across the company.

Requirements

• Map current workflows across key business areas
• Redesign workflows that are AI-first
• Build clear, visual process documentation and playbooks
• Lead discovery, experimentation, and pilot phases
• Work closely with AI Automation Specialists
• Define success metrics and ensure each initiative has a clear business case
• Partner with the CEO and executive team
• Collaborate with leaders in Product, Engineering, Operations, Revenue, Customer Success, and Finance
• Lead change management for new ways of working
• Present clear, concise updates and recommendations to senior leadership
• Lead, coach, and develop AI Automation Specialists
• Establish and continuously refine standards, templates, and best practices
• Foster a culture of experimentation, learning, and continuous improvement

Benefits

• Equity in a well-funded, scaling company
• Comprehensive health benefits
• Telemedicine
• Lifestyle spending accounts
• Parental leave top-up
• Family support programs
• Wellness Fridays
• Volunteer time off
• Flexible vacation
• Flexible work arrangements