Customer Enablement Specialist
AlayaCareToronto, Ontario, Canada
Posted March 19, 2026
65000 - 75000 CAD
Full Time
About the Company
AlayaCare is a fast-growing SaaS company that transforms home healthcare through its cloud-based platform.
Job Description
AlayaCare is hiring a Customer Enablement Specialist to deliver a best-in-class onboarding experience for SMB customers. The role involves facilitating onboarding, providing training, and ensuring customers are set up for long-term success on the AlayaCare platform.
Requirements
- Bachelor's Degree in Business, Public Health, Informatics, Computer Science, or similar.
- Approximately 1-3 years of experience in onboarding, training, customer enablement, or a closely related customer-facing role.
- Strong training and facilitation skills, with familiarity with adult learning styles and how to adapt content to different audiences.
- Excellent organizational and time-management skills with strong attention to detail.
- Excellent communication and interpersonal skills.
- A proactive, self-starting mindset with strong analytical skills and a willingness to think creatively to solve problems.
- Experience with tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk (or similar project and support tools).
Benefits
- Equity in a well-funded, scaling company.
- Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
- Parental leave top-up and family support programs.
