Customer Enablement Manager

Our Professional Services team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. As a Customer Enablement Manager, you will lead impactful enablement initiatives that drive adoption and customer engagement across a wide range of customer segments.

Requirements

• 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
• Proven track record of leading impactful enablement sessions and initiatives that drive adoption and engagement across diverse customer segments.
• Strong program management skills with experience in defining and driving strategic enablement initiatives, managing resources, and optimizing impact and retention metrics.
• Exceptional communication and facilitation skills, with the ability to confidently engage and influence stakeholders across all levels, including executive leadership.
• Strategic and sales-minded approach with the ability to identify and leverage opportunities for account growth and long-term customer success.
• Collaborative leader and mentor who fosters a culture of continuous improvement, knowledge sharing, and professional growth within the enablement team.
• Customer-centric mindset with a passion for helping customers achieve success and advocating for their needs.
• Self-motivated and proactive, thriving in a fast-paced, dynamic environment and consistently delivering high-quality results.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences