Customer Success Manager

Asana is looking for a Strategic Customer Success Manager to help support and grow its largest and most strategic customers, guiding them to deploy Asana successfully, adopt it widely across their organization, and ensure they continuously gain business value from Asana.

Requirements

• 5+ years of demonstrated success in a SaaS-based Customer Success or Account Management role
• Proven track record managing large, complex enterprise accounts, driving both product-led and sales-led growth initiatives, and overseeing enterprise-wide technology implementations across diverse stakeholders groups
• Ability to run C-Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI
• Customer-centric at your core, devoted to ensuring our customers’ success and adoption of Asana and advocate for regional customers’ needs
• Strong cross-functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience
• Self-motivated, proactive team player, bias for action, able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences