Customer Success Manager

Easyship is revolutionizing logistics for eCommerce. We're looking for an experienced Customer Success Manager to join our team and take ownership of strategic client relationships, fostering trust and building long-term relationships while managing onboarding, adoption, renewals, and growth.

Requirements

• Customer-first mindset with a proven ability to build relationships
• Strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs
• Excellent communication and data storytelling skills
• Experience identifying expansion opportunities and working with Sales teams to close them
• Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
• Proven ability to manage multiple accounts and client types simultaneously
• At least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth

Benefits

• Competitive Equity Package
• Gym & Wellness Reimbursement
• Generous Vacation Policy
• Complimentary Meal Benefits
• Duvet Day
• Mental Health Day
• 4 weeks of 'Work from Anywhere'
• Professional Development
• Unlimited Coffee, Drinks & Healthy Snacks