Customer Success Manager

We are looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with customers and ensuring they achieve their goal outcomes.

Requirements

• 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base.
• Excellent communication skills and presentation skills.
• Sales acumen to work closely with account executives to support upsell and cross-sell efforts.
• Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs.
• Be self-motivated and success-driven, with good time management skills.
• Ability to quickly build rapport and build strong and productive working relationships.
• Passion for customer care and a focus on customer retention and outcomes.
• Great communication skills both internally and externally.
• Detail-oriented and curious, enjoys helping others and learning from others.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan